Public Transit - Requests for Reasonable Modification Policy

Introduction: Per the Americans with Disabilities Act, regional transit providers who receive federal financial assistance are committed to responding to requests for reasonable modifications of their policies, practices, or procedures.

Requesting a Reasonable Modification

  1. Individuals requesting modifications shall describe what they need in order to use the service.
  2. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.
  3. Whenever feasible, requests for modifications shall be made and determined in advance, before the transportation provider is expected to provide the modified service.
  4. Where a request for modification can practicably be made and determined in advance, operating personnel of the entity shall make a determination of whether the modification should be provided at the time of the request. Operating personnel may consult with the entity’s management before making a determination to grant or deny the request.

If an individual requests a modification of sub-recipient’s and/or contractor’s policies and practices the request may be denied only on one or more of the following grounds:

  1. Granting the request would fundamentally alter the nature of the entity’s services, programs, or activities;
  2. Granting the request would create a direct threat to the health or safety of others;
  3. Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose.

An individual, who has requested a reasonable modification of a transit entity’s policies, practices, or procedures and have been denied such, may file a complaint.

Notice: The ADA Reasonable Modification Complaint Form contains the address, telephone number, and e-mail address pursuant to any questions regarding an ADA Reasonable Modification Complaint.